House hunter 254 App Account Deletion Request

Last Updated: Sep 19, 2025

At Zaptek XtremeLtd., we respect your right to control your personal data. This page explains how to request the deletion of your House hunter 254 App account and associated data, in accordance with Kenya’s Data Protection Act, 2019, and our Privacy Policy.

How to Request Account Deletion

To request the deletion of your account and personal data (e.g., phone number, email, password), please follow these steps:

  1. Submit a Request:
  2. Email us directly at info.rentalweb@gmail.com
  3. Identity Verification:
    • To protect your account, we may verify your identity by sending a confirmation code to your registered email or phone number.
    • Please respond to the verification request within 7 days, or we may be unable to process your request.
  4. Processing:
    • We will delete your account and associated data within 30 days of receiving a verified request, except for data we are legally required to retain (e.g., for tax or auditing purposes).
    • You will receive a confirmation email once deletion is complete.
  5. Data Retention:
    • Some data (e.g., M-Pesa transaction records) may be retained for legal compliance, as outlined in our Privacy Policy.

Contact Us

If you have questions about the deletion process or need assistance, please contact us:

Complaints

If you believe your data protection rights have been violated, you may lodge a complaint with the Office of the Data Protection Commissioner in Kenya: